Thank you for choosing Midwest Telecom / ACI Internet Services & Family Of ISPs for your internet service solution!  We hope that you will remain a customer for many years to come!  We would like to take this moment to explain our policies, in the case that you "quickly overlooked" them during signup.  Please take the time to read over this section completely before going on with our service, and before calling into support or billing.

Missouri Network 7 Customers

If you have signed up and plan to use the CLEC Network 7, Please allow 1 business day after signing up for your account to be activated.  You will receive details via e-mail about your account once its been setup, and receive information in the mail within 2-4 business days.   All orders are processed in the order received, regardless of calls after the order has been placed.

E-Mail & Accelerator Activation

Make sure that you allow 1-3 business day to activate accelerators and e-mail service.  These services are activated immediately after manual review of your account and in some cases, a confirmation/verification call. If you do not have either service activated within 2 business days contact support immediately with a ticket requesting to activate the services.  We all make mistakes, but we do our best to keep things in order.

Using the Support Channels

If you need to request an e-mail account, accelerator, or anything other than your initial dialup connection, we ask that you use the support ticket submission form first.  All request are handled in the order received in the same business day.  Phone support does not expedite the request.  They will simply enter the ticket for you and allow the account managers to modify your account in the order all requests come in.

If you cannot connect to service, and its a reason other than 691.  Anything outside of the 600 range error code are serious network issues.  We like to know of these immediately.  Call 314-558-1256 immediately and explain the issue to either a live manager or our Rapid Response message center.

Monthly Billing for Services

Our services are based off monthly authentication and set billing cycles.  We do not offer anniversary or adjusted (prorated) billing for those who signup during the middle or end of a month.  You are charged for the current month at the time of signup, and a payment is processed near the end of each month to cover the upcoming month.

The month-end payments are prepaid on the 24th of the month, which pay for the upcoming month.  This does NOT mean your cycle is the 24th.  If you signup and authenticate our network on the 24th up until the end of the mouth, you will still be charged for the current month, and the upcoming month* Billing cycle, and usage times are measured on GMT +0 Time.  After the first month of service, you will only see a single charge on your account on the 24th of the month for the monthly service fee.

*Platinum, Plus, or Premium Level Customers are may refer customers to receive either credits or monthly billing adjustments.  Send a support request to request more info on our referral program.

Setting Up the Service - Compatibility

We have a complete online reference for setting up your computer using windows based operating systems.  Since we do not require software to use our service, you may use any operating system (OS) to access our network that accepts PPP Protocol.  The only thing you need is the FULL username  (jonsmith@dialupexample.com) from our network, password, and local access numbers from our carrier list.  Make sure that you signed up for a plan that has local access numbers for your area.  Premium and Platinum Plus subscribers may user ANY number on our access list.  By using the tutorials, and following our instructions, you should be able to setup your account without assistance within 5 minutes.

For Mac & Windows Users, our premium or platinum level services provide an accelerator that can be downloaded to your computer and is a separate application.

E-Mail is Pop3/SMTP and Also provides a web interface.  If you plan to use e-mail make sure that you are checking your mail often, and not using our e-mail account as an external storage area.  Make sure when you delete e-mails that you also purge them from the server as the trash can does count against your mailbox capacity.  The mailboxes will max out once capacity is reached, and e-mail will not be delivered.

Most windows, mac, and linux users should be able to manually setup an internet connection in less than 5 minutes.

Canceling Service - IMPORTANT

We hate to see you go, but if you must make sure you do so properly to avoid complication.

Cancellations that are not in before the 20th of the month are not guaranteed final processing before the upcoming billing cycle.

To Cancel Service, It is easiest way is to use the cancellation form on the support website.  Mailing, Faxing, or E-Mailing directly take longer to process and are not recommended.  Once your cancellation is processed, we will send an e-mail to the address provided in the cancellation request.  Make sure that you provide an e-mail address that will be active AFTER account termination so that we can use it for the confirmation e-mail.

Per our terms, you are required to use our methods of cancellation in-house.  We do our best to reduce risks on both the customer and our side, and in order to keep this balance, we ask that you cooperate with our terms.

Should you choose to cancel service indirectly, the following may apply:

Charging back with the bank. 

Under the cardholder and account holder protection rights, you are allowed to dispute any VALID negatives on your account.  This does not mean you can use this to abuse or get around canceling service on something like a utility bill, or internet service bill.  Even though there is no long term agreement, it is still legally considered a Month-To-Month Contract with obligations to pay until formally cancelled.

When you charge back a payment, this does not cancel the account it only reverses payments already processed, but doesn't take you out of the billing system.  The only applicable chargeback reason the bank can use is "Canceling Recurring Payment" which would be against our terms.  All fees MTG incurs from the charging back of funds will be reflected back on the customer and be treated like any other service bill.  We prosecute these cases to the full extent of the law and exercise all policies of the Fair Credit Reporting Act.  Since the fees are incurred from your direct actions or from services rendered from MTG are considered valid debts, we do reserve the right to report to credit bureaus.

At the present time, the penalty surcharge for each wrongly charged back payment is: $35.00 per incident on checking accounts, and $25 per incident on credit cards.  This, plus the original reversed amount will be counted as the total valid debt.

Checking Account debts will be reported to Check Systems.  Visa, MasterCard, PayPal, AMEX, Discover and debit card payment issues are reported directly to all 3 major credit bureaus as key derogatory, and will not be removed until paid in full.