We are sorry that you are canceling service with us.  Please make sure to let us know the reason, so that we can track and correct anything that was our fault.  We are dedicated to providing the best service possible, but no company is perfect.  Being in business since 2002, we must be doing something right to survive.

Due to the type of customers that we attract, we felt it necessary to explain everything in detail:

1.  If you signed up through a discounted service, (Example: our xstream brand, or ekkodial) there is absolutely no technical support via telephone.  By signing up this service, you acknowledged that you knew how to setup your connection on your own, without phone assistance.  This is clearly stated right before the signup link, and several times trough support.  Most of our issues or concerns originate from not reading the terms of service, and just flying through signup.

2.  We do not accept cancellations via telephone.  We haven't since 2003, and never will.  This is due to lack of documentation.  When we have to file a counter claim or cooperate with the government, we have to have proof.  Your cancellation is assigned an ID and that ID isn't closed until your account is.

In order to cancel service, remember the following:

Per our terms of service, you are required to cancel using the Online Cancellation form before midnight on the 19th, (In our terms, it says to cancel BEFORE the 20th.)  On the 20th-21st of the month, the supervisor in charge of cancellations, processes all submitted cancellations, and sends any necessary communication, confirmation emails or inquiries. 

If you receive an inquiry because you either had a service issue, we do require the cancellation form to be submitted with at least your NAME, TELEPHONE NUMBER, AND REASON for cancellation to take place, but it is suggested that the form be filled out accurately and completely to avoid a delaying inquiry.  Cancellations not properly submitted, or initiated on or after the 20th, are in queue for cancellation the next month.  We do not accept phone cancellations, and both support and billing will refuse all phone cancellations, as they do not have access to our secure platform to perform these functions.

Billing Policy - In regards to canceling

Our terms specifically say this is a month to month, no obligation service.  It also states there are no refunds.  Our carriers charge us for every month your account is open without prorating, and therefore these terms are pass-thru to the subscriber.  You are responsible for any remaining balance on your account if you were granted a post pay status, or in a grace period.  When you cancel your account billing ceases from that point.  No refunds will be made for any transactions before the date of the cancellation being submitted.

We reserve the right to report any negative balances to the applicable reporting agencies.  As such, if you did not follow directions in canceling, and file a dispute for any payments that go against our policy, any penalties that come from it can be posted to a collection agency and/or directly to your credit.

CLICK HERE TO GO TO CANCELLATION TICKET FORM